Wednesday, February 25, 2015

Looks like my Hello Fresh mess is fixed for now...

So a couple of weeks ago, I wrote about my disastrous attempt to subscribe to Hello Fresh.  I ended up with four fruit boxes and three classic meal boxes.  Despite my niece's visit last week, we still have some leftovers from that huge delivery.  On the plus side, after we made the Hello Fresh recipes, we used the leftover supplies for other meals.  My husband made a mixed grill with vegetables with the extra chicken, beef, broccoli, and peppers we had.  He also took two of the fruit boxes to work with him and they were a big hit with his co-workers.  And Hello Fresh, to their credit, refunded the extra charges.

I lucked into finding a customer service guy who turns out to be half American and, perhaps in a fit of solidarity, pledged to help me out with any future customer service problems I have.  After I sent him a copy of the email I got from the first Hello Fresh rep who neglected to cancel my orders and told me not to let the extra orders happen again, my new Hello Fresh customer service rep apologized profusely and fixed my account.  So today, I got one classic box and one fruit box and I was charged only one time.  Moreover, since next week's meals don't appeal, he paused delivery for me within minutes of my request.

Because we like the Hello Fresh concept and enjoy the food, we may stick with it for awhile longer.  We'll see how this week's recipes turn out.  For now, I'm much less pissed off at Hello Fresh than I was two weeks ago.  As an added bonus, I tried Jerusalem artichokes for the first time.  Anything that gets me to try new things-- especially fruits and vegetables-- is a good thing.


No comments:

Post a Comment

Comments on older posts will be moderated until further notice.